Enable America Jobs

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry, based in ENDICOTT, New York. The selected candidate will be responsible for assisting with the quote process, monitoring customer online portals, and maintaining detailed customer documentation. This role will also require managing customer accounts and serving as a customer advocate with our manufacturing, engineering, and shipping personnel.

Responsibilities:

• Assist with the quote process, including quote preparation and maintaining quote files

• Monitor customer online portals daily for receipt of quotes and send quote responses

• Create proposals, letters, and other correspondence as requested

• Respond to sales calls and provide information or support as needed

• Manage specific customer accounts and communicate effectively with customers

• Serve as a customer advocate, liaising with manufacturing, engineering, and shipping personnel to ensure timely order shipping

• Communicate any shipment delays to customers before orders are late

• Maintain and develop Word and Excel templates and reports as required

• Research and generate correspondence to resolve customer issues

• Maintain detailed files for various sales and customer documentation/communication

• Perform other duties as required

Skills:

• Proficiency in Excel Formulas

• Familiarity with Customer service software

• Strong Customer Service skills

• Experience in Customer experience management

• Ability to handle Inbound Telephone Calls

• Excellent Customer Support skills Requirements • Proven experience in a customer service role within the manufacturing industry.

• Proficiency in using customer service software and tools.

• Strong knowledge of Excel Formulas and ability to manipulate data.

• Experience in handling inbound telephone calls, responding to customer inquiries, and resolving issues promptly.

• Excellent customer service skills, with the ability to communicate effectively and build strong customer relationships.

• Demonstrated ability to provide exceptional customer experience and ensure customer satisfaction.

• Proven ability to provide customer support, addressing customer needs and resolving complaints effectively.

• Ability to work in a team environment, collaborating with colleagues to enhance customer service.

• Strong problem-solving skills and the ability to make decisions under pressure.

• Willingness to learn and adapt to new technologies and tools related to customer service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .