Job Information
Dubai Holding Duty Manager - Front Office - Jumeirah Al Qasr in Dubai, United Arab Emirates
About Jumeirah and Madinat Jumeirah Resort:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.
About the Job:
An opportunity has arisen for a Duty Manager to join the Front Office team in Jumeirah Al Qasr . The main duties and responsibilities of this role are:
Represent management of the hotel outside regular office hours, overseeing front office colleagues during overnight shifts to ensure smooth operations and guest satisfaction.
Ensure adherence to all relevant policies and procedures by front office colleagues.
Manage the JI loyalty program, including addressing pending points and conducting training sessions.
Attend daily handover briefings and departmental communication meetings.
Monitor daily booking situations and handle guest bookings in case of overbooking.
Maintain cleanliness of lobby and entrance areas, coordinating with Housekeeping, Lobby Ambassadors and Concierge as needed.
Assist team leaders with tasks such as checking registration cards and group check-ins.
Document major incidents and important guest feedback in the report.
Regularly check and maintain input standards (guest profiles, market, source, and channel codes), reporting any issues for improvement to the Assistant Front Office Manager.
Conduct appraisals and Bi-Monthly Feedback Sessions as directed by the Front Office Manager.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Strong communication and interpersonal skills.
Proficient in English and a second language (Russian, Spanish, German, Arabic or French) is required for this role.
A minimum of 1 year of experience as a Duty Manager or 2 years' experience as a Team Leader in a reputed hospitality brand.
Working proficiency of Microsoft Office products, Opera PMS (Cloud), and HotSoS.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.