Job Information
Fairmont Assistant Restaurant Manager - Cyra in Doha, Qatar
Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
Scope and Objectives
You are responsible to oversee the entire operation and financial aspects of the outlet. You have to ensure the implementation and consistency of the company standards and support the Director of Food and Beverage in driving forward the outlet ambition of the management and ownership.
Food & Beverage Mission Statement
Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.
Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.
Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.
Our Motto
Gracious with people, ruthless with standards and hungry for more.
Grooming
Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times
Responsible for the smooth operation of the outlet
Responsible of the Care Programme at all times
Follow up on all financials, LQA, Forbes and TrustYou targets and cascade it down to the team
Is aware of the daily, monthly and yearly financial targets
Actively contributes towards the achievement of financial targets
All issues and negative guest feedback need to be properly reported on Glitch system
Following up on opening and closing checklists
Maintains the HACCP & FIFO standards as required by the regional governing body
Handle financial procedures according to guidelines set by the finance department
Responsible for linking all facets of service, cuisine and entertainment
Assume the responsibility of daily operations
Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the Director of Food and Beverage
Conducts daily briefings for all staff prior to commencement of each shift or assign it to the outlet Assistant Manager during the Senior Assistant Manager absence
Ensure all appropriate equipment is on hand for each service period
In charge of training, grooming and selection of casual labour (if needed)
Should be creative, confident and prepared to think outside of the box
Following the personal development plan set by the corporate office
Following team’s personal development and assign KPI’s in accordance with Hotel/Departmental goals
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure the outlet maintenance is ensured at all time
Create opportunities for upselling products, establish sales goals and selling strategies
Develop the restaurant team to strive for excellence
Creates an efficient rostering system
Inspires heartists to create a flow of new and ‘improved’ ideas
Follow Hotel Evacuation Policy in case of an Emergency
Ensure awareness and delivers the optimum levels of service and guest satisfaction
Establish and maintain effective communication across all divisions
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review
Planning and coordinate menus with the outlet Chef
Ensure team’s food and beverage knowledge at all time
Carry out other duties as and when requested by the Director of Food and Beverage
Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office
Preparing reports at the end of the operations including guest’s comments, sales report, general feedbacks
Responsible of the team recruitment in cooperation with the HR department
Develop a strategy of handling special guest’s re quests and VIPs
Qualifications
Personal Attributes
Motivator & role model
Positive attitude and well spoken
Result driven
Displays initiative
Commitment to professional values
Team creator
Customer / people oriented
Creative / open-minded