Comcast Lead Retail Sales Rep - Deerfield in Deerfield Beach, Florida

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

This position is with an Xfinity Connection Center within a retail location.

Job Summary:

Responsible for assessing customer's needs in a local retail store

location; educates them by helping them understand the benefit of

available services and communicates advantages to consumers. Assists

customers and drives sales of Comcast's services including HDTV, high

speed internet, and digital telephone services. Sells the best possible

solution to meet individual needs and delivers superior experience to

customers every day.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Interfaces with customers; advises customers and answers questions

relating to products, services, billing, and all other issues and

concerns. Demonstrates a strong understanding of Company products and

services.

- Evaluates customers' potential product needs and makes appropriate

recommendations. Effectively communicates and demonstrates a high level

of comfort selling Company products and services.

- Informs customer of products and pricing models, as well as

competitive advantages. Corrects customer billing discrepancies,

prepares work orders, arranges for service appointments, and ensures

appropriate follow-up procedures are met.

- Meets and exceeds sales goals within the guidelines established by

local market. Reports daily on the number of sales contacts and other

metrics, as required.

- Participates in required events held on weekends and/or weekdays.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent

- Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer