Kforce Customer Service Representative II in Dallas, Texas

Kforce has a client near Downtown Dallas, Texas (TX) that is seeking a Customer Service Representative II.Summary: This position is not as much call center as it is -account management- handling credit issues, manufacturing data, order entries (what modules were used -Transition codes-) order processing fulfillment/management, managing materials, inventory control, transportation analysis. The Hiring manager would like to see candidates with consumer goods experience that understand flows. If you have strong customer service experience, as well as some sort of logistics, supply chain, distribution experience, please apply!Essential Job Functions:

  • Handle a variety of support, customer service and office administration duties related to servicing customers

  • Provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns

  • Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment

  • Utilizes various computer systems (ASI, SAP, Logility, ePort's, AXIOS, and Microsoft products) to manage customer orders from plants, distribution centers and vendors

  • Process complete high volume of orders timely, accurately and enhance sales where appropriate

  • Address and resolve customer complaints

  • Perform various office admin duties such as keying in orders, processing faxes, preparation of reports, etc

  • Serve as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed

  • Will perform other related duties as required

  • Requires High School diploma or GED

  • 2-5 or more years of call center experience required with a focus on Customer Account Management

  • Prior call center experience highly preferred

  • SAP, ASI, Logility, ePorts, AXIOS, and WMS (preferred)

  • Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems

  • Strong customer service and problem-solving skills

  • Superior interpersonal and written/oral communication skills with the ability to relate well with others to effectively coordinate activities and accomplish goals

  • Ability to multi-task; Detail oriented with excellent written and verbal communication skills

  • Ability to train new CSR's and guide them to work as a team if needed

  • Must be a team player and have strong self-directed organizational skills to utilize time effectively on daily and weekly basis

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00