Job Information
ASSA ABLOY Help Desk Technician in Cornella Lobregat, Spain
Career Opportunities: Help Desk Technician (29075)
Requisition ID 29075 - Posted - Assa Abloy Global Solutions Iberica, S.L. - Hospitality EMEA - ESP: Barcelona (Cornellà de Llobregat) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - No Travel Required
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Help Desk Technician
Can you bring an innovative eye to our IT Team. Join our team in Cornellà de Llobregat,Spain, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Help Desk Technician
We want someone to be responsible for the telephone support for our customers. Reporting to Technical manager. You will have the opportunity to work with an excellent team of professionals in a multinational company.
You would also:
• Be responsabile for the telephone assistance: Respond, consult, and provide support through the phone.
• Remote connection: Access remotely to solve problems and offer technical assistance. And remote user training: Provide training in the use of our software through remote assistance.
• Remote commissioning: coordinate, configure and ensure the proper functioning of the system.
• Firmware upgrade: Depending on the version of the customer software or devices update actions could be required. Configuration of electronic systems: Configuration of our electronic elements and proximity technology materials to send to our customers.
• Database creation: Create databases for our applications.
The skills and experience you need
We are looking for someone who has:
• Experience in customer service or technical service.
• Verbal and written communication skills.
• Good understanding of operating systems, software, and hardware.
• Capability to work as a team.
• Spanish knowledge essential (written and spoken). English knowledge would be a plus (written and spoken).
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including free English courses… to name just a few!
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here, no later than 15/06/2024. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Sourcer, at giulia.virde@assaabloy.com.
Let’s create a safer and more open world - together!
To find out more about us, visit www.assaabloy.com
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.