Job Information
Focus on the Family Salesforce & Solutions Administrator 3 in Colorado Springs, Colorado
Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.
The Salesforce and Solutions Administrator 3 position exists to maintain, enhance, optimize, and drive innovation within the Salesforce platform and other enterprise applications. This position collaborates closely with a diverse team of Salesforce administrators, software engineers and business stakeholders to understand business needs and processes, designs elegant solutions, and implements enhancements and change management that drives efficiency, productivity, and data accuracy. Within that context, the Salesforce and Solutions Administrator 3 position will also configure, maintain, manage, and streamline the functionality, integrations, and enhancements of our enterprise application ecosystem.
Essential Duties/Responsibilities:
All Salesforce and Solutions Administrators are responsible for performing the responsibilities below. The Salesforce and Solutions Administrator 3 is expected to have an advanced understanding of and ability to perform those responsibilities and to demonstrate leadership qualities while doing so.
Salesforce Administration:
Knowledge of and ability to work within the breadth of the Salesforce product portfolio including Service Cloud, Sales Cloud, NPSP or Nonprofit Cloud, ASL, Experience Cloud, Marketing Cloud, Marketing Cloud Personalization, Marketing Cloud Intelligence, etc.
Collaborates with Agile Solutions Architects and other Salesforce and Solutions administrators to understand and anticipate business needs and implement innovative technical solutions within Salesforce to meet those objectives
Configures, customizes, maintains, and supports Salesforce to meet ever evolving needs by using Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, reports, etc.
Oversees user and license management including new user setup, roles, profiles, permission sets, public groups, sharing rules, etc.
Manages Salesforce integrated applications including Chargent, Genesys, Form Assembly, Melissa Data, etc.
Enterprise Applications Administration & Solution Design:
Administers other enterprise applications including ERPs, workflow management, events management, transactional systems, etc.
Designs solutions for, configures, implements, integrates, tests, troubleshoots, maintains, optimizes, and supports enterprise applications
Implements business process redesign and creates associated documentation in support of new or changing technology
Assists with the selection and retirement of applications or application functionality to maximize benefit to the ministry
Develops, applies, maintains, and communicates the ministry’s software architecture and process standards
Quality Assurance & Data Stewardship
Develops, executes, and ensures adherence to automated test plans and quality control standards; evaluate results; and educate stakeholders
Manages data reconciliation among diverse systems, addressing issues affecting data quality
Recommends and implements data quality process enhancements, maintains data dictionaries, and supports production data issues
Training and Support :
Provides user support and offers expert guidance to users on Salesforce and other enterprise applications
Identifies training needs and trains application users
Ensures that knowledge gained from vendors and contractors is effectively documented for future re-use
Maintains expertise in supported business areas and the application functionality (new, changed and future) needed to support them
Agile Team Collaboration:
Works collaboratively with others on a cross-functional, product-oriented Agile team
Follows and supports the department’s chosen Agile methodology
Participates in Agile ceremonies, such as stand-ups and retrospectives, to contribute to team goals
Grade Level Responsibilities
Provides systems leadership to an Agile team, including coordinating and leading appropriate Communities of Practices, etc.
May advise the department leadership team, providing specialized feedback, advice, insight, and guidance to the Director, as appropriate
Coaches and mentors other Salesforce and Solutions Administrators, as appropriate
Other Duties/Responsibilities:
Provides after-hours and weekend on-call support when necessary
Participates in on-going training opportunities
Perform other duties as assigned
Managerial Breadth/Scope of Job:
May monitor and provide direction for contractors in relation to specific project efforts
Working Environment/Physical Requirements:
On-campus (hybrid-remote) office environment
Frequent sitting and computer use
Occasional travel, domestic or international, may include evenings and weekends
JOB QUALIFICATIONS/REQUIREMENTS:
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)
Personal Characteristics:
Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements
Thrives in a team environment: team player; trustworthy; reliable
Results-oriented, self-motivated, driven and committed
Positive and encouraging attitude with ability to motivate/encourage peers
Coachable; Confident without having an ego
Constituent and Stakeholder-service oriented
Embodies honesty, forthrightness, and openness
Creative thinker and effective problem-solver
Maintains a cool and calm demeanor under pressure, treating others with dignity, respect, and graciousness
Avoids groupthink: Courage to assertively present alternatives in a spirit of mutual respect; humility when their ideas are not accepted
Approaches processes and tools with an eye for adding value and eliminating waste (Lean thinking)
Lifetime learner with a burning desire to continually be stretched and improve
Flexible thinker with ability to adapt to and learn various solutions, frameworks, processes, and systems,
Avid interest in all things digital, with a passion to stay current, work and play with the latest and greatest digital innovations
A servant-leader who seeks to empower others
Knowledge/Experience:
Bachelor’s degree or professional qualification desired
4-5 years of experience with Salesforce, plus a Salesforce Advanced Administrator certification
5-7 years of experience in system and application support or as a power user
The Salesforce and Solutions Administrator 3 is expected to have advanced qualifications in the following:
Experience with systems supporting complex enterprise-wide business processes, including the Salesforce suite of products, Microsoft GP, Genesys, Ping, Doclink, SQL and SOQL, etc.
Experience with the full suite of Microsoft Office products
Experience with Salesforce and other release processes, including DevOps concepts and the use of Github and related tools
Experience documenting information systems architecture, as well as requirements and use cases
Experience with concepts of data governance, data integrity management, data structures, and data quality.
Experience with creation, review, and execution of automated test cases as well as testing methodologies
Experience in mentoring others in an enterprise application and/or software development environment
Knowledge of the Agile mindset and methodologies
Experience with business process creation or systems analysis desired
Skills, Abilities and Special Talents/Gifts:
Strong Analytical and problem-solving skills
Attention to detail and accuracy
Ability to review datasets, detect patterns, and draw conclusions and recommendations from the data
Excellent interpersonal and presentation skills, ability to communicate clearly, concisely, and persuasively in both verbal and written formats
Ability to communicate with tact and sensitivity at all organizational levels
Understanding of core business operations/structures and key interactions/dependencies among departments and disciplines
Strong time-management and organizational abilities
Expertise to handle multiple projects and adhere to strict deadlines
Ability to manage numerous and sometimes conflicting objectives, projects, and/or activities at the same time, as well as to manage multiple tasks with minimal supervision and guidance
Ability to simplify complex material in order to train others effectively
Stewardship Requirements:
Adheres to FOF principles of stewardship by using time and resources efficiently
Salary Range: $81,120 to $94,120/yr.
Application Materials Required: Cover Letter, Resume/CV
Application Materials Instructions:
Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:
Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Employees scheduled for 30 hours or more per week are eligible for all the above and:
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
*Temporary employees are not eligible for benefits, except for:
Fitness Center
Bookstore Discount
Sick Time
Tentative Search Timeline:
Priority will be given to applications submitted by March 20th, 2024. However, this posting will remain open until filled.
The potential employee start date is April 1st, 2024.
Posting date: February 21st, 2024
Unposting date: ongoing until filled
Posting contact email: job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.
Job Details
Pay Type Salary