Kforce L2 Deskside Support in Chicago, Illinois

Kforce has a client in search of a L2 Deskside Support in Chicago, Illinois (IL).Essential Job Functions:

  • Respond to incidents assigned to the desktop services team at the clients site and resolve customer problems

  • Troubleshoot and research were necessary Level 2 type issues

  • Act as a final point of contact for resolution of issues

  • Document customer incidents in call tracking system

  • Interact with customers and co-workers to diagnose and resolve problems

  • Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems

  • Support feature, functionality, and usage of specific applications

  • Troubleshoot software and hardware problems

  • Provide level 2 technical support

  • Stay current on and adhere to established policies, procedures and documentation

  • IT certification or related coursework

  • 2-3 years of hands on desktop support experience

  • Knowledge of Citrix and VPN

  • Active Directory and application support knowledge

  • Microsoft Office (i.e. Word, Excel, PowerPoint, Access)

  • Microsoft Outlook

  • Windows 7 and Windows 10 Operating Systems

  • Technical aptitude with strong PC literacy skills

  • Strong customer service skills

  • Strong written and verbal communication skills

  • Effective listening skills

  • Ability to follow policies and procedures; attention to detail

  • Strong enthusiasm and desire to learn

  • Works well in a team environment

  • Self-motivation and organization

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours