Job Information
Savage Customer Service Coordinator in Charlotte, North Carolina
Come work with us! Savage has been designated by USA Today as a Top Workplace and also received recognition as a Military Friendly Employer and a Top Company for Women to Work For in Transportation.
These are just a few of the benefits you can expect from working with Savage:
New PTO Policy (3-weeks to start off)
Paid Holidays and Paid Time Off
Profit Sharing
Excellent benefits including medical, dental, vision, and 401(k) with match
Position Overview:
As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team. You will provide all data entry into financial and rail related systems to provide timely and accurate information for management’s review.
Here is what you will be doing:
Manage customer orders and inventory systems.
Answer phones and assisting with customer needs
Accountable for all office functions by maintaining control of ability to meet customer expectations
Monitor Emails throughout day for order status changes/additions, other customer needs
Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar/truck arrivals by another employee
Faxing/emailing of Bill of Ladings to customers and designated parties (as required)
Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist).
Contact carriers to schedule pick up times
Inform customers of impacts to deliveries
Prepare load schedule for next day's loads
Insure all railcars’ Inbound and Outbound inspections are completed before filing
Provide Safety Briefing to new drivers, vendors and visitors
Follow company/customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)
Requirements of a successful Customer Service Representative:
Knowledge of Fundamentals of Customer Service
Ability to “think ahead” and anticipate needs of Customers and Team Members
Knowledge of MS Office Suite to include Word, Excel, and Power Point
Knowledge of principles and practices of organization, planning, records management, research, and general administration
Able to follow written and/or verbal instructions with minimal supervision
Dependable and shows up for scheduled work shifts
Conducts themselves in a professional manner at all times
Can follow all rules and procedures as outlined by Savage
High School Diploma or GED equivalent
Here are some of the physical requirements for this role:
Coordinator will work on-site
Must be able to sit for long periods
Additional Information:
A complete job description is available upon request
Savage is an Equal Opportunity Employer and maintains a drug-free workplace
California Residents Job Application Privacy Notice
https://savageco.com/careers/california-residents-job-applicant-privacy-notice/
Job Details
Job Family Skilled Player
Pay Type Hourly