Job Information
Kuehne+Nagel SSC Hosted Service Delivery Manager in Cebu, Philippines
BE PART OF OUR GROWING TEAM
Your Role
Managing a dynamic team with a strong focus on the services offshored to the Cebu SSC, including but not limited to: 1. Data management 2. Shipment preparations 3. Invoicing processes 4. Customer reports 5. Documentation 6. Financial analysis 7. Customs Clearance 8. Systems and Process Support The role holder needs to bring the right attitude to the job with a focus on driving profitable operational solutions for the organization making sure we are able to deliver, maintain and improve. They should have a focus on leadership, project management, systems knowledge and above all else, a process improvement mindset. They must be flexible, trustworthy and demonstrate a high level of business judgment, focus + commitment to be successful in this role. This role requires someone who is system orientated with the passion to pass on their knowledge and skills to others.
Your Responsibilities
Leading through positive change whilst driving an achievement culture, supporting the implementation and improvements outlined through the SSC's excellence program, sponsoring and championing Quality, Lean Six Sigma, and Continuous Learning
Liaising with top management and stakeholders
Building, developing and empowering the operations team, providing a balance of direction and autonomy ensuring clear responsibilities and levels of accountability for all staff with a team up to 20 direct reports
Manage and develop Operations to meet targets at the optimum level of productivity and quality by the optimal usage of SALOG and/or other applications
Establish and regularly review Project plans (including FTE budgets) and results measurements to ensure achievement of the business’ cost/profit objective
To complete periodic process reviews with Gap Analysis, identifying improvements and implementation of the same, including restructuring of teams
Support new systems implementations and trainings according to the inputs by Corporate Process and Systems
Your Skills and Experiences
Must have a Bachelor's Degree in Engineering, Information Technology, Finance
Preferably with a Master's Degree in Logistics or Supply Chain
Has 2-5 yrs leadership experience; 2-5 yrs project management experience; 2-5 yrs Process Improvement
Has communication, influencing and motivation skills
Knowledge in mastering transport operational systems, data analysis and reporting
With strong technical understanding of processes, systems and problem solving
Familiarity with training methods, ability to identify different learning styles
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
Kuehne+Nagel
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