Job Information
Spectrum Health and Human Services Patient Support Specialist I in Buffalo, New York
Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Full-time: 2550 Main Street, Buffalo, NY
SUMMARY OF POSITION FUNCTION:
Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.
MAJOR DUTIES AND RESPONSIBILITIES:
Knowledge and demonstration of agency core values in day-to-day activities
Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
Maintain a neat, organized workspace consistently
May require travel between sites to provide coverage for other support staff
Greeting and checking clients in upon arrival for their appointment
Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
Answering and directing calls to the appropriate person
Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
Collection, reconciliation and posting of all client payments
Sends/receives incoming and outgoing mail and faxes
Responding to high volume of email requests in timely manner
Attend meetings onsite and offsite as assigned
Other duties as assigned
SKILLS/COMPETENCIES:
Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
Excellent customer service skills with clients and colleagues
Excellent computer skills and use of office machines
Strong communication skills, both verbal and written
Meticulous attention to detail; excellent time management and organizational skills
Ability to multitask in a fast-paced work environment
EDUCATION REQUIREMENTS:
High School Diploma or equivalent
EXPERIENCE:
One year work experience in work related field preferable
Flexible availability and willing to work nights and weekends.
Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.
COMPENSATION: $17/hr