Citi Client Onboarding Group Manager - SVP in Buffalo, New York

  • Primary Location: United States,New York,Buffalo

  • Education: Bachelor's Degree

  • Job Function: Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18038435


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explain what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Client Onboarding Team is responsible for implementing and managing a smooth and efficient process to handle all aspects of onboarding a client so that they are ready to do business with Citi. This will involve liaising with clients and several teams in Sales, Legal, Compliance, Credit, KYC, Operations, etc. to ensure that time to market is minimized and that transparency can be provided around the process.

The Markets Client Onboarding is looking for a strong candidate to lead the Buffalo team. In this role, the candidate will manage the day to day operations for onboarding clients onto NAM region and work closely with Sales/ KYC/ Legal/ Credit and Relationship Managers to manage expectations around onboarding status and turnaround times.

Job Background/context:

The Client Onboarding team is a cross asset class function responsible for both the client experience during the onboarding process and the overall quality of client/customer data.

Main areas of interaction:

  • Sales

  • Compliance

  • Legal

  • Credit

  • Settlement Ops

  • Accounts Control Operations/KYC

  • Middle Office

  • Tax Operations

  • Technology

Key Responsibilities:

  • Team lead for Buffalo team – manage daily queues effectively with an attention to detail

  • Manage and set expectations with the business, sales and RMs thru periodic communication and metrics reporting to offer visibility around onboarding status, escalations etc.

  • Partner with RMs, Sales and Client Facilitation to proactively manage the pipeline and set processes in place around pipeline management

  • Build and own senior relationships with senior members of the downstream, groups including but not limited to Credit, Legal, Risk, KYC and Accounts Control

  • Build and own relationships with the senior sales desk heads across Equities, Fixed Income, FX, Commodities, Prime, Futures and Derivative Clearing

  • Act as a senior escalation point to manage issues through to resolution for all onboarding done in Buffalo

  • Create and present periodic updates on the pipeline to all stakeholders

  • Responsible for the daily/ weekly/ monthly onboarding production – meet and exceed expectations/ targets

  • Ensure process consistency across NAM and EMEA by working closely with the EMEA onboarding and client facilitation teams

  • Develop and maintain MIS/Metrics relating to the end to end client onboarding process for all accounts completed in Buffalo

  • Partner with the NAM Platinum lead to present a holistic regional view to senior sales management

  • As part of the overall onboarding management team, be a key contributor to technology strategy and operational strategy for client onboarding

  • Continually look for ways to realize economies of scale with global business partners

  • Motivate and retain high performers in the team, constantly strive to build a strong team

  • Leverage cross business best practices in the overall onboarding process



  • BA/BS Degree

  • 8+ years’ experience in financial services

  • Previous, client facing, middle office or operations financial services experience

  • Strong knowledge of Onboarding and KYC processes a must

  • Self-starter and motivated to lead and guide the team thru crisis management and transformation initiatives

  • Be a change agent, proven and demonstrated qualities in leading teams thru change

  • Working knowledge of capital market products

  • Previous Client Onboarding and KYC experience a plus

  • Strong analytical and creative solutioning abilities

  • Strong communications and presentation skills

  • Strong organization skills with high attention to detail