Job Information
H.O. Penn Machinery Company Parts Counter Advisor in Bronx, New York
H.O. Penn Machinery
HIRING IMMEDIATELY
Parts Counter Advisor
Bronx, NY
Pay : $26-$32/hour (dependent relevant experience)
Bonus : 5% bonus potential
Benefits:
Medical/dental/vision insurance
401(k) with company match
Competitive PTO & Holidays
Key Qualifications :
1-year parts counter experience or related mechanical/technical experience required
Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
Strong interpersonal skills
Proficient in computer applications and software
Strong communication skills, both written and oral
Bilingual English-Spanish strongly preferred
Responsibilities
Successfully provide solutions to customers’ parts needs
Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs
Sell parts to all fax-in, email-in, call-in and walk-in customers
Advise customer of additional related parts and services available
Maintain communication with customers on open orders
Follow all established procedures to ensure accurate payment
Participate and complete training as required and/or available
Ensure customer satisfaction
Communicate effectively to build strong, long-term, trusting relationships with customers
Discuss features/benefits of alternative solutions and offer those solutions to the customer (i.e., Reman, repair options, etc.)
Represent the company in a positive, courteous, and professional manner at all times
Solicit incremental business.
Communicate information including leads to PSSRs, ISRs, Sales Reps and Service Department
Promote a one-stop-shop to customers
Be aware of and promote all current offerings to customers
Qualifications
1-year parts counter experience or related mechanical/technical experience required
Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
Strong interpersonal skills
Proficient in computer applications and software
Strong communication skills, both written and oral
Bilingual English-Spanish strongly preferred
Physical Requirements:
Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)
Reasonable accommodations made as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.