Job Information
First Community Bank Treasury Services Support Specialist in Bluefield, Virginia
At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable events. Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 50 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!
Duties:
The Treasury Services Support Specialist provides customer's setup and implementation as related to Business Online Banking and Cash Manager, ACH origination, Remote Deposit Capture, online wire transfers, Positive Pay, lockbox, account reconciliation, Merchant Services, and other Commercial/Treasury Services products. Customer service assistance may be required to be in person at the client's place of business for certain implementation and setup opportunities. Provide customer service assistance by phone or email for general online banking, mobile banking, and support Bill Pay. Meet service level expectations as assigned to setup and training while maintaining close attention to detail. Use sound judgement when researching problems and take appropriate action to correct problem while keeping Treasury Services management in the communication stream. Submit service tickets to process temporary or permanent increases based on customer needs, including all customer and internal bank inquiries, to track calls and inquiries. Adhere to Bank policies and procedures. Provide support to the Treasury Service Representatives (TSR) and frontline staff in resolving service-related issues relative to customer issues to include having direct contact with customers as necessary. Provide Information and assistance to the TSRs and frontline staff, conforming to their objective to provide support necessary for total relationship management including technical support. Assist with Yellow Hammer fraud alerts in regards to ACH origination and online wire transfers. Understand and apply proper operational, internal, and regulatory procedures for Treasury Services and commercial products. Remain current and aware of any and all potential regulatory changes which impact Treasury Services products and services. Participate in special projects as they arise and pertain to Commercial/Treasury Services or other related operational initiatives. Complete training, as assigned, within the expected timeframes.
Qualifications:
High school diploma or equivalent
One to three years of banking experience
Excellent customer service experience
Excellent written and verbal communication skills
Commercial and Treasury Services products knowledge preferred
Ability to work in a fast paced, deadline driven environment
Proficiency in various technologies including but not limited to telephone etiquette, Windows environment, various internet browser functionality, mobile browser functionality, and Microsoft Outlook, Word, and Excel
Ability to work independently and in a team setting
Ability to perform multiple tasks with minimal supervision and time management
Demonstrated interpersonal skills which are appropriate and contribute to a productive work environment
Demonstrated strong organizational, problem solving, resolution, and decision making skills
Ability to sit in front of a computer for extended periods of time
Ability to travel as needed, including occasional overnight travel