Enable America Jobs

Field Service Lead Engineer - TMC - 1116122700  

DESCRIPTION/RESPONSIBILITIES: Job Title: Field Service Lead Engineer

Position Description: We are actively seeking a qualified candidate to fill the role of US Field Service Lead. This role will mainly focus on service for our customers in the United States. Candidates will be based out of the Boston region and work from our Peabody, MA office.

This position will support the field service engineers and is critical to improving our customer service delivery.

This role is responsible for handling all aspects of service support including communications between customers and our TMC sales and service departments and producing detailed written reports and documentation. Our ideal candidate must be able to work independently, hold strong customer service values, and think critically to resolve technical issues.

Position Responsibilities: * Field based, oversee a small team of engineers, to ensure quality service delivery and customer satisfaction * Develop and maintain effective workflow processes * Train staff and ensure compliance with industry standards and regulations * Have ownership of the service P&L and develop service products to ensure financial targets are exceeded * Maintain and develop positive client relationships * Support new product installations and provide service on existing products. Training will be provided on our product lines, including Stacis III, Stacis iX, SEM-Closure, Electro-Damp, Mag-NetX, PEPS II, Everstill and micro-G * Most travel will be in North America with the potential for occasional travel to Europe, Asia, and south/central America * Plan and oversee installations, troubleshooting and maintenance of field based products and equipment * Review data to monitor performance and enhance customer satisfaction * Communicate product issues to the quality and manufacturing teams to provide resolution to escalated customer issues

Position Requirements: * Bachelor's Degree in Mechanical Engineering or related field * 3-5 Years of experience in related field (electrical, mechanical, acoustics, vibration, and/or magnetic fields) * Familiarity with data acquisition systems, FFT analysis and oscilloscopes * Strong electrical, mechanical, and pneumatic aptitude and troubleshooting skills * Ability to travel, work independently and be flexible regarding changes in schedule * The ability to perform under critical deadlines and time constraints * Self-motivated and an effective team player * Effective communication skills, both orally and written, with technical and non-technical individuals. * Proficiency in English * Ability to balance office and field responsibilities effectively * Must possess a valid driver's license and passport

Compensation Salary Minimum: Market Salary Maximum: Market Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.