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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSITION SUMMARY AND KEY AREAS OF RESPONSIBILITY

The Software Support Manager will manage day-to-day activities within the Software Support team while keeping leaders informed of potential trends on inbound support incidents, volume spikes and any risks/challenges the team may encounter. He or she will have direct reports and work to deliver progress meetings and develop frontline team members. This person will effectively communicate with different teams throughout the enterprise to remove roadblocks to customer issues. The manager will effectively work with clients and assess work to ensure it is handled efficiently. The Manager will manage daily duties and deliver projects and deliverables to increase effectiveness of department. He or she is innovative and can run experimentation to improve process.

• Leads frontline staff in support of financial institution partners. Develops team to enable client delight as measured by CSAT

• Mentors / coaches staff on quality of work and can identify and help with skills development to progress team to the next level.

• Works with and understands product team they are managing. Can remove roadblocks to issues with vendors and hosts.

• Works with upstream product team on assigned products to remove client pain points.

• Understands release process and team preparation for all new software releases for product team supported.

• Can manage and deliver on VOE experience and skilled at career powers management for staff.

• Performs necessary CRM report management to ensure work completion and minimizes aging and escalated client issues.

• Ensures audit and compliance on the team's work. Proactively coordinates client issue resolution meetings between multiple internal organizations daily.

The ideal candidate for Software Support Manager will have 2 years of experience within the Software Support Organization or 2 years experiencing leading a Support team. We support over 500 Financial Institutions actively between 8 AM and 8 PM EST, and on call 24/7/365. Candidates must be willing to have scheduling flexibility in those hours and willing to work overtime when required.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.