CommVault Inside Sales Administrator in Beijing, China

Inside Sales Administrator

  • Beijing, China

  • Full-time

Company Description

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.

NOW is the time to join a growing company with strong roots, where you can take on your next challenge.

Job Description

Role Profile

You are an enthusiastic, high energy, proactive individual with good verbal and written communication skills. You’re capable of handling a high volume of inbound requests and managing multiple case queues in a timely and efficient manner while maintaining a positive ‘can do’ attitude.

As part of the Sales Operations you are the first point of contact both for internal and partner inbound queries on processes and documentation. You will provide operational support for key business function areas. The Inside Sales Administrator (ISA) will need to:

Collaborate with Sales, Partner, Finance, Legal and Marketing on order processing, contract requirements and specific reporting and data validation requests.

Vet and correctly route and track inbound requests that require Deal Desk or Legal review.

Manage inbound partner requests including requests to become a partner, partner contract amendments, deal registrations, amongst others.

Manage Salesforce.com (SFDC) lead queues, account creation requests, and requests from field sales and management for bespoke SFDC reports and dashboards.

Responsibilities and Duties:

Essential Functions

Develop and customize SFDC dashboards and reports to provide business insight. 根据要求,在Salesforce.com (SFDC) 中制作仪表盘图表和报告,为洞悉业务数据提供指导。

Manage all inbound SFDC, CVLegal and Partner queries through various case management queues. 管理所有SFDC中的数据信息及不同的任务队列,响应并处理从内外部提交至系统的有关CV Legal和合作伙伴的相关诉求。

Work with finance on order entry processes and workflows. 与财务部合作,完成订单审核录入及其他相关工作流程

Work with Marketing on inbound lead workflows and routing. 与市场部协作管理新发掘的潜在销售机会及其推进动线。

Work with Channel on partner onboarding. 协助渠道部门完成合作伙伴的注册签约等相关事宜和流程。

Liaise with internal clients throughout Commvault GCR (Sales Management, inter-department management and senior management team leaders) to design reports, analyse data and make business recommendations that are critical to business strategy development. 在Commvault 大中华区范围内,与各部门沟通协作,为销售管理以及其他管理层提供所需的报告、数据分析和建议,支持公司策略在本区域的推进和发展。

Work with Sales Operations APAC, Licensing, etc. to collaborate on other operation and licensing requests. 与亚太区Sales Operations 及 软件许可证 团队合作,完成其他相关事宜。

*The responsibilities and duties noted above are not all inclusive. Incumbent(s) may perform other duties as required. 该职位的主要职责不限于以上,根据实际要求可能有所调整。

Required Experience/Qualifications:

Diploma or Bachelor’s degree, or equivalent experience. 大学本科及以上学历。

Good organizational and time management skills. 良好的工作规划和时间管理能力。

Self-motivated. 主动积极的工作态度。

Advanced experience with Salesforce.com. 有使用Salesforce.com的经验。

Fluency in English both spoken and written. 良好的英语口头及书面能力。

High proficiency in MS Excel. 熟练使用MS Excel 的技能。

Experience in a Sales Operations or finance environment an asset. 有Sales Operations 或财务相关经验的优先。

Experience in a Software inside sales, administration or call centre role. 有相关软件行业内部(电话)销售、销售行政或呼叫中心工作经验优先。

Additional Information

Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the "completeness of vision" and highest on the "ability to execute."

Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APAC.