Job Information
Shoals Club Host/Hostess- Shoals Club in Bald Head Island, North Carolina
Position Description Summary
Food & Beverage Hosts/Hostesses are responsible for the professional and timely greeting and seating of all Members and guests who arrive to dine.
Role & Responsibilities
Create a memorable dining experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
Provide immediate attention to all Members and guests upon arrival
Refer to each Member by name
Maintain a smiling and friendly disposition at all times
Track reservation arrivals and no-shows
Manage the seating of tables, rotating through sections and not over-seating any servers
Adhere to all health and sanitation codes and guidelines at all times
Be knowledgeable about all menus, answering questions and ensuring repeat visits
Advise management of any complaints as soon as they occur
Complete all opening, side, & closing duties, as instructed, such as dusting chairs, folding napkins, cleaning highchairs, prepping bread baskets, polishing silverware, resetting tables, etc
Attend pre-shift meetings, noting any specials
Assist in the daily operation of assigned dining outlet, as needed
Maintain a clean dining room, including tables, side stations, bar areas, and host stand
Be detail-oriented and able to prioritize in a fast-paced environment
Solve problems, work as a team, be a leader, and inspire happiness
Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of Shoals Club mandatory standards of operations, as they relate to the Food and Beverage operations.
Maintain up-to-date credentials, certificates, and licenses, as applicable
Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned
Qualifications & Education Requirements
Working knowledge of restaurant operations
Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
Ability to communicate effectively and professionally
Willingness to learn and accept instruction
Be dependable, prompt, and team-oriented
Must possess a positive attitude and good work ethic
Ability to perform basic mathematical calculations
High-end customer service experience in a hospitality or private club environment preferred
High School Diploma or GED required