Job Information
UNIVERSITY OF TEXAS AT AUSTIN Patient Access Representative, Access Center, UT Health Austin in Austin, Texas
Assist in patient check-in process for multiple specialty integrated practice units, surgeries and diagnostic imaging. Accurately gathers and enters into the electronic medical record system all demographic, insurance and clinical information from patient following HIPAA related guidelines. Must be able to work with a variety of patient types and assist with positive outcomes for the patient visit. Resolve immediate patient needs or contacts leadership immediately to assist with any urgent situations.Perform insurance verification, appointment confirmations, cancellations, and reschedules. Validate insurance card with insurance payer selected in the electronic system. Verify patient insurance in accordance with UT Health Austin guidelines. Reviews and collects all copays and outstanding balances. Versed in calculating superbills and making payment arrangements or providing resources for other payment solutions.Under general supervision, exercise some discretion, make routine decisions based on existing scheduling guidelines and will assume other duties when assigned. Schedules patient follow up appointments or coordinates new patient appointments for patients being referred for new services. Validate insurance card with insurance payer selected in the electronic system.Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.). Obtain medical records as needed in accordance with UT Health Austin guidelines.Navigate all contacts appropriately using various software tools and electronic technology methods. Maintain Quality Performance Review Scorecard Standards (score of 90 percent or greater). Apply use of department manuals and reference tools.