Job Information
AireSpring Corporate Trainer (Telecom/IT Manages Services) in Austin, Texas
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
The Telecom and IT Managed Services Corporate Trainer should be familiar with the latest trends, products and services in the telecom and IT industry and able to train others in industry technology and company-developed products. (2+ years of non-telecom trainer experience in a corporate environment may be considered). Training will be comprehensive and range from employees at the start of employment and as needed throughout employment, end-users, and agents, utilizing the company learning and development curriculums. Training may include verification through testing.
You will continue to develop and improve company training content and messaging to include advancements and changes to products and the industry with particular emphasis on AireSpring products and services. Updating training materials will involve recording videos or sound files, creating slides, infographics or diagrams and anything else needed to enhance the learning experience.
You may be asked to perform train the trainer duties, helping supervisors reinforce the key learnings.
This is a full-time role.
At least 2 years training experience in the telecom and IT managed services industry (2+ years of non-telecom Corporate Trainer experience may be considered instead of telecom experience)
Sales coaching or training experience a plus
Some familiarity with video editing a plus
Creative learning and development curriculum building skills a plus
Demonstrated ability to work closely and collaborate with executives and leaders to maximize learning effectiveness
Administer feedback from learning programs and adapt them accordingly
Ensure compliance of required participation when warranted
Proficient with Microsoft Office Products: Word, Excel, Outlook, PowerPoint
Strong Organizational and Time Management Skills
Excellent oral and written communication skills
Experience with training content development
Consistent work ethic
WHAT THIS COMPANY OFFERS YOU:
Highly motivated and dedicated team
Medical Insurance
Dental & Vision Insurance
401K with employer match
Generous Paid Time-Off Plan
AT&T & Verizon Discounts on personal mobile plans