MetLife Reports Analyst in Aurora, Illinois

Job Location: United States : Aurora : Illinois

Role Value Proposition:

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation. This role of the Reports Analyst you will provide data reporting, analysis, trending, and recommendations to business management and ensure data integrity, format, collection and presentation.

Key Responsibilities:

  1. Responds to detailed information requests by preparing and creating complex business and operational reports by running complex ad hoc reports on schedule and submitting to business management and/or senior staff.

  2. Researches requests and downloads data in order to prepare exhibits, summaries, presentations, and/or reports for review by business management or senior staff.

  3. Enters raw data into systems to generate specialized reports and manipulates that data using spreadsheet or database applications taking into account technical knowledge of operations, reporting formats, and objectives of data analysis and investigates and corrects discrepancies.

  4. Maintains databases, ensures integrity of data, and remains current on applicable business functions and technology tools.

  5. Provides basic data analysis and provides observations and recommendations for review by management.

  6. Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:


  • High School diploma

  • 3+ yrs. related experience.


  • Bachelor’s degree

  • 5+ yrs. related experience.

  • Strong customer satisfaction focus.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 98288