Job Information
ReSound Customer Care Representative in Auckland, New Zealand
GN Hearing is one of the fastest growing hearing technology innovators globally. GN has a dynamic company culture with a focus on ensuring users of our products can Hear More, Do More & Be More than they thought possible. Our work environment provides an opportunity to listen, challenge and transform - driving innovation and excellence for our customers and staff.
The Role:
As part of the New Zealand Customer Care team you will be responsible for delivering exceptional customer service as the first point of customer contact regarding sales orders, enquiries, product delivery and/or complaints.
To be the successful applicant you need to have:
Excellent verbal and written communication skills
Exceptional customer service skills
Strong computer skills (ideally experience with Navision)
Accuracy and data entry skills essential
Sense of urgency, flexibility and strong multitasking skills.
Strong problem-solving skills.
Strong team player
Ability to work independently and use initiative in daily tasks
Willingness to be hands on and helpful
A positive and friendly manner
Key Responsibilities
Provide customer service via phone and e-mail to internal and external customers
Facilitate order management by processing orders, data entry, doing customer call backs and related transactions utilising ERP systems (Microsoft Dynamics NAV)
Logistics team support and picking and packing orders
Receive and respond to basic technical support queries
Support customer complaint processes utilising CRM systems (e.g. Salesforce)
Provide support as needed to the business and office operations
The position is full-time (8:30am - 5:00pm) and based in the office at GN's Auckland's North Shore location of Takapuna. Due to the nature of the work the role is office based.
The Position Offers :
• Competitive Salary
• Comprehensive Training and Support
• Diversity & Variety
• Opportunities for growth and development
If this sounds like the opportunity you have been waiting for, apply now!
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .