Job Information
Excelsior Orthopaedics Group EMR Training Specialist in Amherst, New York
The EMR Training Specialist is responsible for providing coaching, training, and continuous support to new and existing staff on EMR processes and workflows. The EMR Training Specialist will work closely with clinical leaders to understand their needs and establish training protocols and guidelines for EMR processes and workflows. Additionally, the EMR Training Specialist will work closely with human resources to ensure training processes, materials and resources, and methodologies are aligned with company standards.
Duties and Responsibilities
Demonstrate our Core Values of being Patient Centered, Team Focused, Service Driven, Accountable, and Innovative every day
Develop, audit, and regularly update comprehensive training plans for a variety of roles, specifically but not limited to scribe and clinical support specialist
Apply adult learning theory concepts when developing training plans in order to incorporate a variety of teaching modalities and assessment tools
Provide training to new and existing staff with touchpoints throughout the training process to assess skills, knowledge, and abilities
Monitor, track, and regularly evaluate progress of trainees; provide coaching, support, and creative solutions for the trainee to meet expectations and adjust training plans as needed
Recommend and ultimately implement training plan changes that result in best practices that achieve increased efficiencies and qualitative gains
Provide onboarding assistance to ensure EMR set-up and access is appropriate based on position requirements
Work collaboratively with application specialist team as well as other departments to ensure training plans align with project plans
Serve as a role model for customer service while building an innovative approach to maximizing utilization of the EMR
Provide leadership in resolving specific training concerns, either on a one-on-one basis or in groups
Travel to multiple locations to perform job duties as needed
Perform other duties as assigned
Qualifications
Associates Degree or two (2) years experience regularly working in an EMR
Medent experience required
Proficient in Microsoft Suite including Word, Excel, and Teams preferred
Excellent written and verbal communication skills required to effectively exchange information with patients, providers, and staff