CVS Health Senior Advisor of Pharmacy Operations in Woonsocket, Rhode Island

Position Summary:

The Senior Advisor of Process Innovation, Retail Pharmacy Operations is primarily responsible for leading small- and medium-sized teams through the end-to-end phases of operational design and development of new enterprise pharmacy operations. The primary scope of operational development activities will be focused on streamlining out-of-stock workflow, improving customer service and reducing the costs associated with enterprise fulfillment processes that support more than 800M prescriptions each year.

Key functions include:

-Estimate timelines and resources for projects and work streams and monitor progress against milestones

-Establish internal team structures and provide oversight

-Design and develop new and enhanced operations for execution within our retail pharmacies and other fulfillment centers

-Translate high-level business cases and operational concepts into operational prototypes that are ready to be piloted

-Design and implement pilots to further inform design choices and validate business case assumptions

  • Collect qualitative and quantitative input and feedback through site visits, colleague surveys, and collaboration with various departments within corporate

-Organize and manage store level alpha/beta to full pilot testing

-Design and develop measurement systems; leverage operational dashboards to inform pilot progress and end-state metric and reporting design

-Oversee the implementation of changes to our operating and service model

-Collaborate with other business partners to ensure changes to our operation ensure continuity of the customer experience across our channels

-In order to manage the defined responsibilities, the Senior Advisor of Pharmacy Operations Innovation may be responsible for overseeing a team of 1-3 administrative reports.

Required Qualifications:

-5+ years of demonstrated organizational skills (e.g. project management experience or managing cross-team/department initiatives with demonstrated success)

-3+ years of experience identifying and defining business problems and issues, and developing strategic, analytical, and financial frameworks to conduct analysis and/or measure success.

-2+ years of experience assessing and building a business case to identify areas of opportunities for the business and/or

-3+ years of retail field experience

Preferred Qualifications:

PharmD is preferred

Knowledgeable of corporate and field pharmacy operations


Bachelor's degree required

Business Overview:

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health at

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: