General Dynamics Information Technology Sr. Systems Administrator - Desktop *****(Must Be Able To Obtain TS/SCI Security Clearance)***** in Springfield, Virginia

Job Description

Position Overview :

The Systems Administrator (SA) will work as part of an elite and agile team responsible for maintaining and improving system functionality through proactive interaction with the customer; comprehensive understanding of their primary GEOINT exploitation system; and knowledge of the production mission. The successful candidate will provide on-site; on the floor; technical and system administration support through troubleshooting and implementing appropriate solutions to software/hardware anomalies as they occur. The SA will troubleshoot VDI endpoints; virtual machines and Geospatial/corporate software issues as well as make corrective recommendations as necessary. Likewise the candidate should be able to quickly respond to application/hardware related issues; resolve on the spot problems (where possible); replicate the issue for internal analysis/diagnosis; and assist in the preparation of technical documentation that can accurately depict the problem and/or solution for feedback to the team.

The Systems Administrator responsibilities will include:

-Diagnose and rectify desktop issues escalated from desktop administrators

-Diagnose and rectify desktop issues and execute functional escalations to appropriate resources

-Support for maintenance and change requests of all user facing devices and systems

-Assist in the development of procedures and documentation for managing; deploying and implementing multiple baseline hardware/images and software packages

-Engage other service lanes for remediation of work issues and flow

-Manage the functionality and efficiency of a virtual/physical desktop pool by proactively and reactively responding to Remedy based trouble and incident tickets

-Manages service/user accounts using: Active Directory; User Group maintenance; and User data restoration

-Interacts with users in to support software and hardware transitions to include software/hardware installs hardware/software troubleshooting

-Provide a quality assurance validation checks on all approved CRQ's

-Work with the Change Manager to ensure 100% compliance

-Provides support for maintenance and change requests of all user facing devices and systems

Manages the functionality and efficiency of a group of computers running on one or more operating systems.

  1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.

  2. Maintains the integrity and security of servers and systems.

  3. Sets up administrator and service accounts.

  4. Maintains system documentation

  5. Interacts with users and evaluates vendor products.

  6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.

  7. Develops and monitors policies and standards for allocation related to the use of computing resources.

  8. May program in an administrative language.

  9. Develops and implements testing strategies and document results.

  10. Provides advice and training to end-users.

  11. Provides guidance and work leadership to less-experienced staff members.

  12. Maintains current knowledge of relevant technologies as assigned.

  13. Participates in special projects as required.

Education

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

**** MUST BE ABLE TO OBTAIN TS/SCI SECURITY CLEARANCE*******

5-8 years of directly related experience in systems administration and analysis.

Skills and Abilities

Knowledge of the principles, methods, and techniques used in network administration and support.

Knowledge of related hardware and software.

May require professional certification in one or more specific technologies, depending on job assignment.

Provides support for maintenance and change requests of all user facing devices and systems

Attention to detail; strong organizational skills

Strong writing skills (document creation and note taking)

Strong time management skills

Ability to work within on a team for projects and/or tasks

Multi-mission environment experience

Experience with Microsoft Office Suite (Excel; Word; PowerPoint)

Ability to troubleshoot and document various problems

Excellent customer service skills

Desired Skills

Basic knowledge or understanding of the following methodologies:

Software package/binary deployment (XenApp; ThinApp; AppV; SCCM)

Remedy experience

Thin Client operating systems and virtual hosted desktop OS (Windows 7; Win XPe; Windows Embedded 2009)

Client operating systems (XP; Windows 7)

Virtual Desktop Infrastructure (ESX/vSphere4; XenDesktop)

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.