Enterprise Holdings Customer Assistance Representative in Scarborough, Ontario
Equal Opportunity Employer
We are a multibillion-dollar industry leader that is rapidly expanding and growing! At Enterprise Rent-A-Car, exciting careers and opportunities are made possible. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees!
We have an exciting opportunity for a Customer Assistance Representative to work out of one of our Scarborough branch location. The Customer Assistance Representative provides a high level of face-to-face customer service and supports customers’ branch and rental needs. Through training, the Customer Assistance Representative will gain the knowledge and hands-on experience necessary to provide administrative support and service customers.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Must be at least 18 years old
High school diploma or GED equivalent required
Some university or college preferred
Must have at least 1 year of customer service, retail, or administrative support experience
Must be authorized to work in Canada and not require sponsorship now or in the future
No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
Must be able to work flexible hours: Monday: 6:30am-2:00pm, Friday: 12:00pm-6:00pm, Saturday 8:00am-1:00pm & Sunday: 8:00am-1:00pm (35 hours max)
Requisition Number: 2017-223783
External Company Name: Enterprise Holdings
External Company URL: www.erac.com