Dignity Health Clinical Support Specialist in SANTA MARIA, California
About Pacific Central Coast Health Centers
Midway between Los Angeles and San Francisco reside the charming Central Coast communities of Santa Maria, San Luis Obispo, and Arroyo Grande. Here, the mission of Dignity Health can be found at Marian Regional Medical Center, French Hospital Medical Center, Arroyo Grande Community Hospital and Pacific Central Coast Health Center’s (PHC).
PHC organization was formed to provide the management, organizational and operational support for community clinics. The philosophy guiding PHC’s practice is to provide the ideal environment for health care delivery. The team approach to patient care is inherent in a group practice environment. Every employee of PHC is a team member who can affect patient care profoundly, either in a positive or a negative sense. Many patients, due to illness, are not at their best and there may be difficult management problems. Tact, understanding, support and patience are essential to a good patient-physician relationship. Each employee is encouraged to contribute toward this successful relationship.
The Clinical Support Specialist performs duties related to system training and workflow development, which includes computer-based training and orientation of staff and physicians in an efficient and economical manner; participation in workflow design and development; project implementation; documentation; and end user training. This position has delegated responsibility for problem solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications. The Clinical Support Specialist assures that training is customer-focused and based on needs identified by customers throughout the system. The incumbent also assists Pacific Central Coast Health Centers management on special projects and supports other PHC goals and initiatives. The Clinical Support department of PHC is working to implement leading-edge technology solutions, including electronic practice management, health records and clinical decision support systems in support of our organization's overall goal to transform healthcare.
Two to three years of experience providing system support to clinical staff, or two to three years of experience working in a clinical setting with daily use of an electronic medical record.
Understanding of clinical workflows within an EMR required
Two to three years of proven knowledge of clinical workflows and track record of providing excellent support to clinical staff.
Prior experience providing application support may be accepted in lieu of clinical background.
Clinical background highly desired.
MA, LVN, RN license, or other clinical degree desired.
Demonstrated ability to lead others in difficult situations.
Strong problem solving skills
Ability to manage projecttasks and timelines
Ability to work with and communicate to a diverse work force in all levels of the organization.
Ability to handle multiple priorities.
Strong communication and leadership skills required.
Ability to lead others in a team environment and come to consensus on workflow/training related issues.
Personal computer-based productivity tools.
Ability to learn and apply Transformational Care principles in establishing workflows with providers and staff
Ability to effectively train others.
Ability to effectively communicate to others.
Ability to be an outside-of-the-box thinker when it comes to problem solving.
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If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.
Job ID 2017-37816
Employment Type Full Time
Department Clinical Informatics
Hours / Pay Period 80
Facility Pacific Central Coast Health Center
Location SANTA MARIA
Standard Hours Mon-Fri 0800-1700