Enable America Jobs

Description

Amazon Web Services is seeking a Billing Specialist to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in Billing & Invoicing and Revenue Management across the countries in the Americas that we support and drive high-impact, scalable solutions ultimately accelerating our enterprise customer’s journey to the cloud.

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role.

The ideal candidate will be a self-starter with Order-To-Cash (OTC) experience, strong relationship skills, experience in process enhancements across functions and geographies, and a pursuit for improvement. This individual must have a proven record of delivering, problem solving skills, financial process and system knowledge, and a passion for customer experience.

Key job responsibilities

• Own and deliver all financial transactions for Professional Services including monthly billing, credit and rebills, prepayments, support revenue and cost accrual reconciliations and reporting.

• Provide day to day support of stakeholders inquiries while adhering to defined SLAs.

• Invent new ways to define and measure program effectiveness and organizational productivity.

• Streamline and standardize billing processes to align with global best practices and maintain controls and compliance.

• Coordinate with teams across Leadership, BusAdv, Finance, Accounting, Tax, Legal, HR, Financial Operation teams, and IT to ensure that the Standard Operations Procedures are followed and implemented.

• Provides input and consultation to business operations and sales team to ensure understanding and consistency.

• Lead special projects to drive improvements and integrations across the Professional Services Operations and partnering business teams.

• Able to dive deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of billing activities.

• Able to assist with necessary UAT testing as part of market expansion launches and SFDC, Commerce Platform, Clipper and OFA troubleshooting as needed.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are open to hiring candidates to work out of one of the following locations:

San Francisco De Heredia, CRI

Basic Qualifications

• Bachelor's degree or higher in Finance / Accounting or related field

• 2+ years of experience working in professional service operations and/or financial operations, for example order to cash operations

• Experience inputting, extracting, and analyzing data in Microsoft Excel

• Demonstrated ability to meet deadlines while managing multiple priorities in a fast paced, growing and ambiguous environment

Preferred Qualifications

• Experience with SalesForce (SFDC), Commerce Platform (CP)/Billing Console, Oracle Financials (OFA) and Business Intelligence (BI)

• Experience in tracking and working with end customers on accounts receivable issues

• Thrive in a fast-paced environment where continuous innovation is desired

• History of teamwork and willingness to roll up one’s sleeves to get the job done

• Experience with understanding complex process flows and driving process improvements

• Strong verbal and written communication skills