Job Information
Berks Counseling Center Client Service Representative - Full Time in Reading, Pennsylvania
Berks Counseling Center is a recovery-oriented behavioral health, physical health, and supportive services organization providing a holistic approach to a culturally and economically diverse population for the purpose of achieving a healthy and productive lifestyle.
In this position, you will...
- Perform a customer service role
- Check-in clients
- Answer all incoming calls to the mainline.
- Process incoming/outgoing mail.
- Process incoming faxes.
- Complete eligibility of benefits for all scheduled clients
- Confirm client appointments.
- Collect co-pays/rent payments
- Organize and maintain paper and electronic files
- Be required to wear scrubs
By joining BCC full time, you can receive the following perks:
- Salary comparable to experience/education
- Comprehensive medical, dental, and vision benefits
- Free Virtual Urgent Care (Telemedicine) and Virtual Mental Health Services for you and your family
- Additional voluntary insurance options
- 403(b) with agency match after 12 months of service
- 15 days of Paid time off
- 2 floating holidays per calendar year
- 10 full paid holidays per calendar year
- Free parking
- Tuition Reimbursement or Student Loan Assistance
Paid licenses and certifications, if they are relevant to BCC and the work you do
To qualify for the position, you will need to have...
A High school diploma or GED
- One (1) year of office experience in healthcare field
- Instead of experience, must have Medical Secretary/Medical Billing certificate
- Excellent communication skills within all formats - verbal, phone outreaches, and e-mail etiquette.
- Ability to work 40 hours per week within agency hours of operation, which are 8am-8pm Mon-Thurs, 8am-4pm Friday with Saturday hours, when applicable.
Physical Requirements
- Must be able to see well enough to read reports and use a computer.
- Must be able to hear well enough to communicate with clients, vendors, and coworkers.
- Must have mobility to move about the agency.
- Must be able to lift up to 15 pounds.
- Must be able to write, type, and use technology.
Preferred candidates will ...
- Be bilingual: able to speak, read, and write Spanish and English
- Have customer service experience
Have knowledge of or experience with trauma-informed approaches preferred.
All offers of employment are contingent upon the following:
Receipt of results of a satisfactory drug and alcohol screening test.
- Receipt of the originals of the following background checks: PA State Police Criminal History, PA State Child Abuse, and DPW FBI Criminal History. These clearances must be valid within the 60 months prior to employment. A conviction is not a bar to employment; however, a review will be conducted to make a determination of employment should a conviction be present.
- Receipt of original documentation and verification of relevant degrees, diplomas, certificates, or licensure.
- Confirmation that you are not on the OIG Federal Healthcare Program Exclusion from Participation list. Should you appear on this list, Berks Counseling Center is prohibited from employing you.
Contact info:
- Please complete the application online by clicking Apply.
- You can find all our listings by visiting: www.bit.ly/BCCJOBS
- Be sure you're using an updated browser and your resume is in PDF or Word format before uploading.
- Visit our website for more information: www.berkscounselingcenter.org
- If you are unable to complete the application online, please reach out to HR@berkscc.org to receive assistance.
- With one application, we can consider you for multiple positions.
$15.95 - 16.75 / hr