Accenture Quality Audit Analyst in Phoenix, Arizona

Title: Quality Audit Analyst Location: USA-Southwest Job Number: 00523899

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Performance, Risk and Quality professionals ensure high performance is delivered for Accenture and our clients through performance optimization and continuous improvement, quality and risk management.

Job Description

  • Partners with internal teams to ensure that decisions made by the content review team is being regularly audited for accuracy and that performance feedback is being shared with the responsible teams

  • Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical

  • As new content policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the content policy and how content review takes place

  • Delivers just in time training to auditors on new or changing content policies as well as refresher training on existing Content Policy on an as needed basis

  • Actively re- reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies

  • Manages investigations of escalations of inaccurate decisions to understand the root cause, especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect

  • Mentors auditors on the use of audit tools and systems

  • Develops process documentation and aggregates feedback about the functionality of audit tools

Qualifications:

Basic Qualifications

  • Minimum of 1 year experience within an audit or quality environment performing quality control and quality analysis

  • Minimum of 1 year experience with Microsoft Excel pivot table, charts, statistical functions

  • Minimum of a High School Diploma

Preferred Skills

  • Proficiency in Microsoft Word and PowerPoint

  • Experience developing and maintaining expertise on corporate policies and or standards

  • Knowledge of multi-cultural communications and cultural context in supporting other countries

  • Experience assisting with the implementation of complex operational procedures including creation delivery of classroom style training and documentation

  • Bachelor’s Degree

Professional Skill Requirements

  • Excellent communication skills including verbal and written

  • Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast paced environment with multiple priorities

  • Passion for corporate mission and ensuring a world class user support experience

  • Analytical with strong problem solving and troubleshooting skills and the ability to exercise mature judgment and structured decision making

  • Quick learner and adaptable to learn new processes, concepts, and skills

  • Excellent organizational and time management skills

  • Results oriented, self- directed, and inquisitive

  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard

  • A reliable, proactive approach to entrusted tasks

  • Ability to work collaboratively and independently while managing multiple projects, assignments and or responsibilities

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job: Performance, Risk & Quality