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Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

The Software and Digital Platform Division supports the growth of most major Independent Software Vendors (ISVs), Software platform and Digital Native companies across the US, and specifically the Customer Success Unit leads the adoption and consumption that this customers drive across all of Microsoft Data and Artificial Intelligence Platforms.

The Cloud Solution Architect (CSA) Manager - Data and AI will manage and lead a team of Cloud Solution Architects with deep expertise across Data and AI, which support a region for a specific set of customers within the Software and Digital Platform Division. In this position you will have the opportunity to lead the innovative and thought leading Data and AI conversation with this most fast paced and tech savvy high tech companies in the world, while enabling and leading the career development and growth of your team of CSAs, and most importantly lead a high energy, collaborative and inclusive culture. All of this while being part of one of the most dynamic and innovative segments in the tech market today. You will need to demonstrate your expertise in leading Data and AI technical customer front facing teams, expertise in the Data and AI space, as well as driving a positive, inclusive and high energy culture.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The CSA Manager for Azure Data & AI is a leader within our Customer Success Unit (CSU) organization. Data & AI is one of the fastest growing businesses inside the Azure platform, addressing the increasing customer demand for extracting value and insights to enable businesses to digitally transform. In this role, you will lead the technical strategy and execution of Microsoft’s Data & AI Services region assigned to you, to deliver on Microsoft’s aspirations and consumption goals for those customers. 

The CSA Manager is a senior cloud technical leader with deep domain knowledge and experience in guiding customers across data estate migration, modernization, and transformation.  The combination of this expertise and experience best enables our senior technical leaders to capture the opportunity and technical capabilities of Microsoft’s Data & AI Services to customers, partners, and internal stakeholders.  

We are looking for a multi-faceted leader to lead and manage a team of Cloud Solution Architects (CSAs) aligned to the Data & AI business. As a manager, you will be accountable for the Data & AI business, and play a key role in developing the alignment and partnership with internal stakeholders (engineering and product leadership teams), and customer/partner stakeholders, inclusive of Business Decision Makers (BDMs) and Information Technology Decision Makers , Chief Data Officer, Chief Analytics Officer,  etc.  You will lead the Data & AI technical strategy and approach across the segments and customers in your region to drive growth of Azure Data Services.  

Key responsibilities include:   

• This CSA Manager  will directly manage a team of Data and AICSAscovering Enterprise customers in their respective territory.  

• Be a technical thought leader and build trust with key technical decision makers and influencers across customers and partners.  Provide clarity on enterprise wide data estate migration, modernization, transformation with respect to enterprise data architecture.  Be comfortable addressing topics like information security, data governance, and compliance. 

• Experienced at building and maintaining relationships with delivery leaders from top Azure Data Global System Integrators, Partners, and Microsoft Industry Solutions.  

• Possess exceptional cross-team collaboration and communication skills. Be effective at partnering with all required Microsoft stakeholders in the subsidiary to drive role clarity, account coverage, project assignment and effective cross-team collaboration 

• Hire, on-board, and develop  Data & AI CSAs. Be able to set a clear bar for excellence and build a high performing team that will be diverse and inclusive. 

• Coach and enable teams to accelerate Azure Data & AI projects from architecture, to pilot/Proof of Concept (POC), to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration  

• Develop connections with product and engineering leaders to facilitate thought leadership with customers, and act as voice of the customer and advocate for product related feedback 

• Ensure your team delivers high quality production deployments that are resilient and successful 

• Drive operational excellence, including timely consumption engagement management and high-quality reporting and insights 

• In addition, you drive adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure that the team identifies, communicates, and minimizes business and technical risks. You provide the team with a holistic perspective of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy. You accelerate innovation by coaching teams on building and/or modifying intellectual properties (IPs) rooted in domain expertise and/or industry acumen. Finally, you model how to engage constructively and transparently with the technical and/or business community locally and globally.

Other: Embody our culture (https://www.microsoft.com/en-us/about/corporate-values) and values (https://careers.microsoft.com/v2/global/en/culture)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/data/AI technologies, information technology (IT) consulting/support, systems administration, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

• Technical Field Experience: 8+ years of experience in technical sales, engineering or consultative delivery

• Domain experience in data, analytics, AI: 3+ years of experience with the domains of data, analytics, and/or AI/Machine Learning (ML)

Additional or Preferred Qualifications

Communication

• Thought leader with executive presence, including the ability to hold Chief Officer (CxO) and BDM level discussions, effective interpersonal, verbal, written and presentation skills

Collaboration

• Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

Technical

• Proven ability to map the customer’s needs to technical solutions

• Solid technical understanding of Data and AI Enterprise cloud workloads

• Ability to stay up to date on new/improved Azure scenarios and workloads

• Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results

• Demonstrated Technical leadership through prior technical coaching/leadership roles

• Ability to act on Customer Escalation and needs, Unblock the customer through orchestration of right resources at the right time

• 6+ years technical sales experience.

• 6+ years project management experience.

Experiences 

• Prior work experience in other software and/or services companies such as Amazon Web Services (AWS), VMware, Google, IBM, Oracle, Snowflake, Netezza, Teradata, MongoDB, CloudEra, etc.

Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $124,800 - $242,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $264,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .