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Microsoft 365(M365) Intelligent Conversation and Communications Cloud is the platform that powers billions of real-time customer conversations across Microsoft’s first-party (Teams, Skype), second-party (Dynamics), and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that work every time, from anywhere, seamlessly across all customer touchpoints. Conversations on our platforms are made more intelligent in real-time, empowering best-in-class productivity tools for the modern workplace where every call, meeting, or chat will make the next one better.

We are the team behind all the runtime policy scenarios across multiple products, and develop one of the largest scale, business-critical distributed systems in Microsoft. Our services protect organizations from data exposure or inappropriate/unwanted communication, and we process 10 billions of requests/day, enabling hundreds of millions of active enterprise as well as consumer users. The micro services are highly scalable, highly available, and extremely performant in geo-redundant, multi-tenant systems and honor data sovereignty, privacy, security, and compliance. You will have an opportunity to work with a highly collaborative and fun team in a fast-learning environment. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Design, develop and operate large-scale geo distributed software services running on Kubernetes and Azure CosmosDB/Redis.

• Adhere to modern software engineering practices through design and code reviews.

• Write clean and optimized code, improve test coverage for services, organize and implement integration tests, and resolve problem areas.

• Consider testability, portability/monitoring, reliability, and maintainability, and understand when code is ready to be shared and delivered.

• Develop “best-in-class” engineering for our services by ensuring that the services and the components are well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable.

• Gain a working understanding of Microsoft as a business and collaborate with stakeholders and architects to contribute to cohesive, end-to-end experiences for our users.

• Focus on customer/partner needs through a data driven approach.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline AND technical engineering experience with any object-oriented coding languages including, but not limited to C++, C#, Java or Python OR equivalent experience.

• Strong analytical and problem solving and organizational skills, with systematic and structured approach to software design.

• Experience in designing, developing, and operating large backend distributed services.

• Ability to communicate technical details clearly across organizational boundaries.

• Excellent cross group collaboration, negotiation and communication skills

Preferred Qualifications:

• Experience building highly available, reliable, resilient services and cloud applications running on Kubernetes in Linux containers.

• Experience driving complex outcomes, partnering with teams across multiple time zones and across organizational boundaries – the scope of this role is division-wide.

• Prior experience with performance analysis and optimization of web services and software.

• Prior experience building services which run on Microsoft Azure, Amazon Web Services, Google Cloud or Oracle Cloud Infrastructure.

• Ability to deal with the ambiguity associated with working in a fast-paced and changing environment.

• Experience with implementing resiliency patterns like Circuit Breaker, Retry, Fallback, Bulkhead Isolation, Throttling, Stale Cache and so on.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .