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NOW IS AN EXCITING MOMENT TO JOIN

EUROPE`S LEADING CONFERENCE HOTEL 2023,

THE HILTON LONDON METROPOLE

As

Assistant Director of GC&E Sales

The hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35 meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Events website: Hilton London Metropole (londonmetpresents.com)

Linkedin: https://www.linkedin.com/company/hilton-london-metrople/

A WORLD OF REWARDS

• Salary of £41,000 - £43,00 per annum dependent on experience plus sales incentives bonus

• Grow your Career: your next position could beas a Group Conference and Events Director

• Remote work day option
• Monthly team recognition & celebrations
• Open space large office
• Free, healthy and high quality meals when on duty
• Personal Development programmes designed to support you at every step of your career
• Hilton Honours Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

As an Assistant Director of GC&E Sales

You will be reporting to the Director of Groups, Conference & Events.

What matters most for this role?

• Your enthusiasm and winning mind-set
• Your empowering and supportive leadership style
• Your experience in GC&E sales & commercial decisions

What are we looking for?

• Your current position is GC&E Sales Manager or similar level
• You have 3 years GC&E sales experience in a branded hotel environment
• Evidence that you can effectively manage and motivate subordinates to perform beyond expectations
• Positive attitude and good communication skills
• Delphi knowledge is recommended
• Commitment to delivering a high level of customer service
• Strong commercial skills to understand key business indicators and competitive trends and develop approaches to these challenges

The responsibilities we`ll trust with you,

As the Team Leader of 7:

• Represent, motivate, train and develop the team
• Lead the daily huddle
• Contribute to the exceptional culture in the wider commercial team
• Build excellent relationship with other department across the hotel
• Manage the team`s HR aspects (hours, holidays, etc)
• Recruit & interview new starters, manage on boarding process
• Create and manage career development plans
• Track team performance by KPi`s
• Lead 1:1s, performance reviews

As the GC&E Sales Leader:

• Track and manage GC&E sales pace & strategy, share suggestions to commercial leaders
• Monitor the inquiry inbox, process of qualification and distribution
• Be the champion of contract clauses, review all GC&E contracts before submitting
• Review costing sheets before submitting
• Update Demand calendar, BOB week by week and other sales & qualification tools
• Create weekly/monthly reports in cooperation with the team e.g. forecast, pace, owners reports
• Attend on site / virtual site visits when required
• Manage HWS/SSSO relationships
• Manage Key account bookings
• Manage relationship with Meeting Simplified team
• Manage complains and complex situations with Clients & Agents
• Manage handover process from sales to planning
• Attend daily weekly meetings/Teams calls (DD, Optional meetings, CFM, BFM

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

What are we looking for?

An Assistant Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills
• Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field would be advantageous

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Sales

Title: Assistant Director of GC&E Sales

Location: null

Requisition ID: HOT0AIS2

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