Job Information
Vivint Customer Loyalty Supervisor in Logan, Utah
Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com (https://urldefense.com/v3/__http:/www.vivint.com__;!!BJC6uDBu-zY!NC1I2-GrhnIfpMmknOyEsrTNlK1jc4_6nNZM-nqSUzWJf_uAxK7opz5sf8nU7187pUMbDNykdv7gh7l4WJ1H3HsnFbE$) . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
The Role:
Our Customer Loyalty Supervisor manage a team from 15 to 20 specialists, the main responsibility of our supervisors if to coach the agents and drive excellence to meet department expectations while helping the company save accounts in a profitable way. Our supervisors are also in charge of developing future leaders within the department, creating a positive culture and administer the daily responsibilities of the team.
As an Inbound Supervisor, you will be responsible for our front-line specialists’ service levels, questions, coaching sessions, drive performance, improve metrics and create a great team culture.
Job responsibilities:
Assist employees with any needs they may have
Meet weekly with employees to coach and set goals
Provide employee glide path plans in accordance with behaviors and metrics
Manage employee attendance
Provide an environment that allows for growth and positive outlook
Complete all Workday tasks (ex. Time clock corrections, pay increases, etc.)
Supervise real-time performance and agent adherence
Read forecasts and have a hand in staffing projections
Report on employees and progress to Associate Manager
Take code red and escalated calls
Provide sales techniques to coach and set goals
Required skills:
Attention to detail.
Excellent time management skills
Strong problem-solving skills
Communication skills
Team player
Department knowledge
Minimum qualifications:
Currently meeting all department performance expectations
Cannot be on any form of a final write up (behavioral, attendance, etc.)
Been in current position minimum of 90 days.
Excellent knowledge of sales force and how to navigate it.
Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it’s a great place to grow your career!
Here are some highlighted perks you should ask us about:
Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.