Enable America Jobs

• Responsible for providing outstanding customer service in a prompt and efficient manner,

• Servicing of Histology and Pathology Imaging systems such as slide scanner and cytogenetic hardware platforms and software,

• Servicing of Core Histology & Advance Staining systems such as Tissue Processor, Microtone, Embedding system and Bond Systems in hardware and software platforms,

• Acquire extensive and sound product knowledge in order to provide support to our customers in a timely and effective manner,

• Internal service training and study conferences for field service engineers in the team,

• Technical support for field service engineers in the team and check and adjust the quality of the work of a junior engineer,

• Provide customer support & training to both new and existing customers via on-site or webinar,

• Represent Leica Biosystems in a professional manner while building relationships with installed base customers,

• Communicate feedback on service process improvement and establish service processes with service manager,

• Identify potential business development opportunities with existing customers and refer leads to sales team,

• Responsible for performing tasks in a compliant manner in line with the requirements of the quality management system,

• Track open customer issues and keep customers posted on the status update, and

• Liaise closely with IT team members and relevant internal & external parties on resolving technical solutions.

• Willing support cross country within North Asia (Hong Kong/Taiwan/S Korea)

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.