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Are you ready to be part of a team that makes a real difference in people's lives? Are you detail-oriented, organized, and passionate about providing excellent customer service? If so, we want you to join our team at UPMC Neurosurgery as an Office Assistant II.

Why You'll Love Working Here: At UPMC, we're committed to your success and well-being. Here are just a few reasons why you'll love being part of our team:

• Meaningful Work: Make a real difference in the lives of our patients every day.

• Professional Development: Access ongoing training and opportunities for career advancement.

• Collaborative Culture: Work alongside talented professionals who support and inspire you.

• Benefits Package: Enjoy competitive pay, comprehensive benefits, and a rewarding work-life balance.

Join Our Team Today! If you're ready to take the next step in your career and join a dynamic team dedicated to excellence, we want to hear from you! Apply now to become an Office Assistant II at UPMC Neurosurgery and embark on a rewarding journey of professional growth and fulfillment. We can't wait to welcome you to our team!

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.

• Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.

• Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

• Assist with inpatient billing process.

• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy

• Process medical records release requests.

• Identify stock levels of office supplies and assist with ordering/inventory management.

• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.Answer telephone, screens calls, takes messages and provides information in a courteous manner.

• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

High school diploma or GED

Three years of work experience, preferably in a medical office setting.

Knowledge of medical terminology preferred. Word processing and computer experience required.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran