VIVA USA Inc Customer Support Representative I in El Paso, Texas

Req Ref No: LSTXCS11 Location: El Paso, TX Duration: 9 Months

Description

Works under close supervision to answer routine questions regarding company products and services. Responds to customers by following standard scripts and procedures.

Answers initial customer calls and answers routine questions - Responds to customer concerns by following standard scripts and procedures - Directs callers to appropriate resources and personnel - Solves simple customer problems - Escalates complex questions to more senior representatives - Documents customer concerns and escalates concerns to appropriate channels in a timely manner

High school diploma or equivalent vocational qualification. - Less than 1 year of experience - Demonstrates strong customer service and communication skills.