Enable America Jobs

Description

We are seeking a Customer Service Representative to join our team in the Durham, Connecticut area. This role involves building solid customer relationships and providing efficient and high-quality service. Offering a contract to hire employment opportunity, this position is perfect for those with strong problem-solving skills and the ability to navigate multiple computer systems. This is a small office and the ideal candidate is looking to ease back into the workforce and who would enjoy about a 30-hour work week with flexibility. If you possess excellent customer service skills and are looking to get back out to work do not hesitate to appl here today.

Responsibilities

• Receiving and sending business correspondence

• Actively cross-selling and referring customers to support business development and client referral goals

• Receiving and placing telephone calls to offer timely and accurate customer service

• Demonstrating the ability to interact effectively with internal and external partners, clients, and customers

• Navigating multiple computer systems, applications, and utilizing search tools to find information

• Managing and executing inbound and outbound calls

• Maintaining strong familiarity with Microsoft Office Suites and CRM systems

• Handling filing tasks and responsibilities

• Conducting extensive research to resolve complex customer inquiries

• Leveraging strong proficiency in Excel and other Microsoft Program skills.

Requirements

• Demonstrated proficiency in Microsoft Office Suites, including Word, Excel, PowerPoint, and Outlook

• Proven experience with CRM software to manage and analyze customer interactions and data

• Previous experience in a customer service role or similar position

• Excellent communication skills, both written and verbal, with the ability to handle inbound and outbound calls effectively

• Strong organizational skills with the ability to manage filing systems and maintain customer records accurately

• Exceptional customer service skills, including the ability to resolve issues promptly and professionally

• Ability to work both independently and as part of a team

• High level of patience and empathy to deal with customer complaints or concerns

• Willingness to continually learn and adapt to new technologies or procedures related to customer service

• Ability to multitask and manage time effectively

• High school diploma or equivalent qualification; a degree in a related field would be advantageous.

Apply here today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .