NCR Software Support Engineer in Duluth, Georgia
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
Title: SW Support Engineer - Troubleshooting/Deployment (Multiple Positions and Levels) Location: Duluth, GA *Position will relocate to Midtown Atlanta in 2018 Hours: Business hours range from 8am - 8pm EST M-F
KEY AREAS OF RESPONSIBILITY: Ownership of technical troubleshooting and resolution for critical production events, providing technical analysis and insight into the current condition and recommended solution. Facilitate solution with appropriate departments and individuals and communicate status to stakeholders within and external to the organization. Participation in the subsequent analysis to determine the source of the issue and a recommended plan to avoid it in the future. Analysis of key customer service and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the production environment. Support after-hours critical incidents by troubleshooting and/or working with other internal or external teams to drive issues to resolution. Create needed scripts for data-gather and analysis for production issues. Slave Upgrades - Supports new and existing DPV upgrades and releases. Provides direct support to Customer Service, Engineering, Product Management, QA. Provides technical documentation including application installation procedures and technical training. Documentation of Production Support plans and procedures in reference to diagnosis and resolution of issues, communications, and standards. Documentation of Technical Support standards and technical procedures in reference to troubleshooting, diagnosis, and resolution of issues. Ongoing education of Technical Support Engineers in reference to diagnostic efficiency and accuracy, technical skills improvement, effective troubleshooting, and problem resolution.
EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Engineering Support
Title: Software Support Engineer
Requisition ID: 0060479_P0077641