NCR Software Support Analyst in Duluth, Georgia

Title: Software Support Analyst

Location: Duluth, GA (however this position will be moving to our Midtown location soon)

  • Must be able to work a flexible schedule. Schedules range Monday - Friday from 8am - 8pm and some after hours work that include the weekends.*

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries. Summary Are you ready to work on a new set of market leading products poised to make a splash in the industry? You can as our Software Support Analyst at NCR Systems Management Software Support.

NCR Systems Management Software Support is a globally disbursed software support team, supporting market leading product sets predominantly focused, but not limited to the Financial sector. Our primary product, APTRA Vision, relies on legacy supporting products such as Gasper Vantage to provide market leading Incident Management and Dashboard capabilities as a fully inclusive management solution for customers such as ATM network switch providers, Banks, Credit Unions, and even expanding into the Travel and Entertainment sectors from a single solution. The life cycle of these solutions are now introducing new technologies, which will allow for the Sr. Software Support Analyst to grow in areas such as Big Data, Cloud based SaaS, among others.

In this key role, you will establish the customer relationship for support related requests, providing a single point of contact for management of the lifecycle of the incident. The role will also interface with the engineering team(s) to progress resolution of the customer reported incident(s), and at times pair with engineers to resolve the issues as needed. The Software Support Analyst will work in conjunction with the support team to provide training where applicable, and develop into a deep level product SME for the product sets they will support. You will play a key role in evangelizing customer reported software requests, with potential to drive new features and functionality into the supported products.

Join us on the ground floor of The New NCR – a software and services innovator.

Areas of Responsibility: Offer input and gain knowledge as a subject matter expert on products, systems, and services Knowledgeable on assigned product solution(s) with specific knowledge on NCR’s APTRA Vision, Gasper Vantage, APTRA Exchange, and Cash Management product suites with the ability to investigate issues and very infrequently require assistance Basic knowledge on 3rd party products used within customer solutions such as SQL Server, Oracle, Microsoft Windows and Server OS, Linux OS, Networking to name a few Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role Work with product development.

Bilingual is a preferred.

EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Job Engineering Support

Title: Software Support Analyst

Location: Georgia-Duluth

Requisition ID: 0060526_P0061156