Penn National Gaming Table Games Assistant Shift Manager in Columbus, Ohio

More information about this opportunity:


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include:

  • Overseeing the overall operation of Table Games on assigned shift or directly managing the Table Game Pit areas

  • Directing the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games Department

  • Working closely with Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability

  • Driving improvement in service and procedures through staff development and training programs

  • Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.

  • Scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.

  • Providing visible leadership in gaming operation areas

  • Ensuring compliance with Title 31 requirements and processes

  • Maintaining the overall integrity of daily operations

  • Modeling regulatory, departmental and company policies and procedures

  • Presenting oneself as a credit to the Company and encourages others to do the same

  • Training all newly hired dealers in all games

  • Performing all other related and compatible duties as assigned

To be successful in this position it will require the following skill set:

  • College degree or equivalent work experience related to supervision or business.

  • Two (2) years Table Games management experience preferred

  • Three years progressively more challenging experience in a gaming operations role. Must have knowledge of all Table Games

  • Knowledge of Microsoft applications (Excel, Access, Word)

  • Ability to learn and understand Budget and P&L Statements

  • Good oral and written communication skills, must be fluent and literate in English

  • Effective problem solving skills with the ability to exercise independent judgment within established policies

  • Must possess excellent interpersonal and employee relations skills

  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment

  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with:

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2017-43343

Casino Property Hollywood Casino at Columbus

Location US-OH-Columbus

Posted Date 8/12/2017

Position Type Regular Full-Time

Category Casino Operations